All Locations
Midlands
All Departments
Front Office
Advertising Salary
£15.32 per hour
Contract Type
Casual
Hotel
Company Name:
Stanbrook Abbey Hotel

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
 
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
 
We are currently recruiting for a Night Porter at Stanbrook Abbey Hotel, part of Hand Picked Hotels. This role is offered on a Casual contract basis and hours will be include working weekends, hours will depend on business needs.
 
Stanbrook Abbey Hotel is renowned as one of Worcestershire’s best-kept secrets. With a recent £4.2m renovation, meticulously designed to celebrate the country house hotel’s history, introduced the new brasserie-style dining experience in The Refectory restaurant, situated at the site of the original nun’s cafeteria. An additional eight new bedrooms are situated on the second floor, with a further seven rooms built in the original schoolhouse in St Anne’s Wing, bringing the total number of bedrooms to 70.

About the Role

  • The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the bar, cleaning, setting up conference rooms to delivering room service food orders.
  • Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
  • Build and maintain relationships within the team and ensure communication is clear between the shifts.
  • The hours for this role require working evening shifts from 22.30 to 07.00am and will include working weekends.
  • Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

  • To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
  • Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
  • Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience. 
  • Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
  • Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

Our Benefits include:
  • A competitive hourly rate of £15.32 per hour.
  • This role will involve working nights from 22.30 to 07.00am which may vary depending on business needs.
  • Uniform and meals on duty.
  • Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
 
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

Other jobs like this

Similar

Receptionist

Careers Site Advertising Start Date
02 May 2024
All Locations
Midlands
All Departments
Front Office
Advertising Salary
£14.32 per hour / £23,828.48 per year
Contract Type
Permanent
Hotel
Company Name:
New Hall Hotel
Careers Site Advertising Start Date
25 Apr 2024
All Locations
Midlands
All Departments
Front Office
Advertising Salary
£15.32 per hour
Contract Type
Casual
Hotel
Company Name:
Stanbrook Abbey Hotel
Similar

Receptionist

Careers Site Advertising Start Date
22 Mar 2024
All Locations
Midlands
All Departments
Front Office
Advertising Salary
£29,785
Contract Type
Permanent
Hotel
Company Name:
Stanbrook Abbey Hotel