Interim Operations Coordinator - Hand Picked Hotels
Location: Sevenoaks, Kent.
Salary: Range (£35,000 to £42,000 pro rata)
Job Type: Full time - 40 hours per week – Interim 6 months (November 2026 start)
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Hand Picked Hotels is seeking a reliable interim Operations Coordinator to support an operational workstream. The role will manage a high volume of routine records across approved business systems, maintain accurate audit trails and ensure that exceptions to be resolved or reach the right internal teams promptly.
The successful individual will work closely with central operations, finance, hotel teams and systems support. The assignment requires accuracy and confidence following a defined process in a live operational environment.
Key Responsibilities
- Review designated operational records at agreed intervals throughout the working day.
- Cross-check information across approved internal systems and confirm that key details align before updating records.
- Complete routine system updates in line with documented procedures, access permissions, and agreed controls.
- Maintain an accurate activity tracker and a clear audit trail for each completed item.
- Identify duplicates, mismatches and incomplete information, and hold unclear items for review rather than making assumptions.
- Prioritise time-sensitive cases and escalate them through the agreed route.
- Prepare daily summaries of completed work, outstanding items and aged exceptions.
- Support daily review and reconciliation activity with the relevant central teams.
- Follow information security, confidentiality and data protection requirements at all times.
- Contribute practical feedback during mobilisation, training, and any initial pilot period.
Are you Hand Picked?
- You will have strong attention to detail and a consistent approach to repetitive, time-sensitive work.
- Confidence in using business systems, spreadsheets and structured trackers.
- Knowledge of Opera and other Front Of House systems will be an advantage (hospitality).
- Have the ability to investigate discrepancies, record evidence clearly and escalate issues appropriately.
- Strong clear written and verbal communication with both central and site-based teams will be a key skill.
- You will have sound judgement when handling confidential or sensitive information.
- Be able to work independently while following defined controls and deadlines.
- You will have previous experience with high-volume transactional processing, reconciliations, controlled exception management.
- Experience in hospitality, travel, leisure or another multi-site service environment would be an advantage.
- Familiarity with property management, booking, finance or payment-related platforms.
- Experience supporting daily reconciliation, exception management or controlled manual processes.
Who we are…
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.
Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.
What’s in it for you?
- A Competitive Salary.
- A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
- Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Apply Today
If you are an experienced Operations coordinator looking to work for a Luxury Hotel Brand, take the next step in your career with Hand Picked Hotels and apply now.
Hand Picked Hotels is proud to be an Equal Opportunities Employer. Applicants must have the right to live and work in the UK.